Privacy Policy
At Tech n Sync, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information across our website, showroom, and digital platforms. By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of data:
- Personal Information: Your name, phone number, email address, billing and shipping address, and ID (when necessary for credit or warranty validation).
- Transaction Data: Purchase history, order details, payment method (excluding full card details).
- Communication Data: Inquiries, complaints, reviews, or feedback submitted via phone, WhatsApp, email, or forms.
- Device & Usage Data: IP address, browser type, operating system, and usage logs from our website.
How We Use Your Information
Your data is used to:
- Process and deliver your orders
- Confirm transactions via SMS and email
- Respond to inquiries or support requests
- Issue warranties and provide repair services
- Improve our website and customer experience
- Send promotional offers (only with your consent)
Legal Basis for Processing
In line with Ghana’s Data Protection Act, 2012 (Act 843), we collect and process your personal data based on:
- Your consent
- Fulfilment of contractual obligations
- Compliance with legal requirements
- Our legitimate business interests
How We Share Information
We do not sell your personal information. We may share it with:
- Service Providers: e.g., delivery companies, payment processors, technical support vendors
- Regulatory Bodies: where required by law or in response to valid legal requests
Data Protection & Security
We implement technical and organizational safeguards such as:
- Secure servers and payment gateways
- Access controls on internal systems
- Staff confidentiality obligations However, no digital platform is completely immune to risks, and you use our services at your discretion.
Data Retention
We retain your data only for as long as necessary to:
- Complete transactions
- Enforce warranties or returns
- Meet legal, regulatory, or tax obligations
Your Rights
You have the right to:
- Request access to your data
- Request correction of inaccurate data
- Request deletion of data (subject to applicable laws)
- Opt out of marketing communications
To exercise any of these rights, contact us at: info@technsync.com.gh
Cookies and Tracking
Our website uses cookies to:
- Remember your preferences
- Monitor site traffic and performance
- Customize your shopping experience You may disable cookies in your browser settings if you prefer.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
Updates to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. You are advised to review it periodically.
Contact Us
If you have any questions or concerns regarding your privacy or how your data is handled:
📍 Visit: Tech n Sync Showroom, Mallam Junction, Accra
📞 Call/WhatsApp: 054 013 1164
📧 Email: info@technsync.com.gh
🌐 Website: www.technsync.com.gh